ITIL FOUNDATION

ITIL® 2011 Foundation


ITIL® Foundation classroom training is designed for professionals who are keen to attend interactive classroom sessions delivered by a highly qualified instructor for better understanding on ITIL concepts. ITIL Foundation is the first level of certification within ITIL qualification scheme.
The Foundation certificate is a stepping-stone for everyone who is interested in learning more about ITIL best practices. The audience includes all IT professionals who work in or plan to work in an ITIL supported environment as well as in key business areas.
The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.



Audience


IT management, IT support staff, IT consultants, business managers, business process owners, IT developers, Service providers, system integrators



Learning Objectives


At the end of this course, you will be able to:

  • Identify the key principles and concepts of IT Service Management.
  • Identify the benefits of implementing ITIL in an organization.
  • Identify the Service Management processes and how they map to the Service Lifecycle.
  • Identify the basic concepts and definitions related to the Service Lifecycle.
  • Identify the activities and roles involved with the Service Lifecycle.
  • Identify the relationship of each component of the Service Lifecycle and how they map to other components.
  • Identify the factors that affect the effectiveness of the Service Lifecycle.

 


Prerequisites


None, although a familiarity with IT service delivery will be beneficial



About the Examination


Accredited Foundation training is strongly recommended but not a prerequisite.


    • The exam is a closed book, forty (40) multiple-choice questions. The pass score is 65% (26 out of 40 questions). The exam lasts 60 minutes.

 

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