"The purpose of training is to tighten up the slack, toughen the body, and polish the spirit.
― Morihei Ueshiba"
"It's our Business to know!"
"We help you in finding the right resources."
This 5-day course assist learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning Protection and Optimization of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
The Operational Support and Analysis Capability course will be of interest to:
At the end of this course, the learner will gain competencies in:
Candidates for this course must:
About the Examination
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