Preloader


Refunding & Rescheduling Policy

REFUND POLICY


Thank you for purchasing our courses. We want to make sure that our users have a rewarding experience while they are discovering information, assessing, and purchasing our training courses, whether it may be for online or classroom training courses.
As with any online purchase experience, the below are the terms and conditions that govern the Refund Policy. When you buy a training course on the ITSM Technologies website you agree to our Privacy Policy, Terms of Use/Services and the points below.



Cancellation & Refunds: Classroom Training


ITSM Technologies, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrolments, instructor illness or force-majeure events (like floods, earthquakes, political instability, etc.)
In case ITSM Technologies cancels an event, 100% refund will be paid to the Participant.
If a cancellation is done by a Participant 7 days or more, prior to the event, 10% of total paid fee will be deducted and the remaining amount will be refunded back to the Participant.
If a cancellation is done by a Participant 7 days or less, prior to the event, no refunds will be made.



Cancellation & Refunds: Online Training


If the cancellation is done by the Participant within 48 hours of subscribing, 5% will be deducted as administration fee.
If the cancellation is done by the Participant after 48 hours of subscribing no refund will be made.
Note: All refunds will be processed within 30 days of receipt of the refund request.



RESCHEDULING POLICY


In case ITSM Technologies reschedules the training event, the options available to the Participant are:

  • 100% refund will be made, if the rescheduled dates do not fit into the Participant's schedule.
  • The Participant would have the privilege of rescheduling and attending a class in future at his/her convenience, at any location, on any date of scheduled training.
  • The Participant, if wishes to, can send his/her replacement. However, this should be intimated to ITSM Technologies solutions at least 3 days ahead of the event date.

  • Whereas, if for some unforeseen reasons, a Participant wishes to reschedule his/her registration to a future date, a rescheduling fee is charged as mentioned below:

  • If the request of rescheduling is received ahead of 7days or more, 10% of registration fee will be charged.
  • Please note that rescheduling will be subject to availability of seats.
  • If the request of rescheduling is received within 7 days or less, no rescheduling will be allowed to the Participant. However the Participant can send a replacement instead.